DriveHub is our partner dashboard and developer portal, which allows you to test in a sandbox environment as well as view information such as customer details, position summaries, and transaction histories.

  • Through DriveHub, you set up and manage your team roles and permissions and grant access to customer information based on their licensing.

  • When creating new team members, partners can choose from four predefined permission roles as noted below.

  • DriveHub can also be used during the integration process to verify that API requests are functioning as expected, and can be used to configure Autopilot parameters rather than going through the API.

Team Roles and Permission

  1. Unregistered Support: Read Only (no licenses)
  2. Registered Support: Access to modify customer information (generally Series 6, 7, 63, or 65)
  3. Operations: Access to modify customer information, and effect transactions / orders (generally Series 27, 28 or 99)
  4. Principal: Access to all of the above, as well as modifying Autopilot configurations, and adding new team members (generally Series 24)

New user roles and permissions not covered may be requested.

Search

Click on the Search icon to search by First Name, Last Name, Account Number, or user ID.

On the Client screen, DriveWealth’s DriveHub provides access to the following:

User Info

DriveHub provides a Customer View labeled “User Info” where you can view and edit the following Personal Identifying Information (PII):

  • Basic Info: Name, Email, Phone Number, Preferred Language
  • Personal Details: Date of Birth (DOB), Gender, Marital Status, Politically Exposed Status
  • Address

Due to the requirement of refiling a new W8-BEN or W9 on behalf of the customer, DriveWealth does not allow our Partners to modify the following information within DriveHub. To change these details in production please submit a JIRA support ticket:

  • Identification
  • Country of Citizenship
  • Government ID

When edits are made:

  • Real-time changes flow back to the Partner’s app or website via the API
  • Events API - If configured and applicable, the Partner receives a notification via Amazon SQS queue, and can in turn notify their retail customer that a change has been made to their account

Compliance

Includes KYC and User ID information, Validation Documents and Acknowledgements.

  • Shows the Date and Time:
    • Account Created
    • Last Signed In
    • Signed Application
    • KYC Created and Updated
    • Required approvals: Photo ID proof, Address proof, KYC
  • KYC:
    • Status
    • Verification Type
  • Acknowledgements:
    • Signed Application
    • Customer Agreement
    • Market Data
    • Rule 14b - 1(c)
    • Margin Agreement
    • Finders Fee
  • View and Upload Documents:
    • Tax Form (W8 / W9)
    • Photo ID
    • Proof of Address
    • Corporate Information
    • Trust Information

Recurring

View Recurring Deposit details and statuses (active vs inactive). Selecting a specific recurring deposit will display the history of all previously created deposits. Additionally, partners can edit the frequency and/or amount of a recurring deposit

Subscriptions

View and modify user subscription details. Deleting a specific subscription removes them from next billing period.

Bank Accounts

View linked bank accounts and statuses (active vs inactive). Bank accounts can be deleted. However, the customer will no longer be able to fund their account using the deleted bank account.

Account Details

View account level data and cash figures pulled from the Account Summary API. All data is real-time, so refreshing the browser will update data:

  • Market Value: Total equity value held in customer account
  • Buying Power: Amount of cash available to purchase new securities
  • For Withdrawal: Total amount of settled and seasoned money the customer can withdraw
  • Cash balance: Total amount of settled and unsettled money in the account
  • Total Equity: Amount of the Market Value plus the Cash Balance

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NOTE

For our Digital Wallet and other Net Settlement Partners, Buying Power/For Withdrawal/ and Cash Balances will not be recognized and will either show $0 or a negative balance when purchases are made.

Positions

Displays a listing of all positions held within an account:

  • Details include:
    • Symbol
    • Cost Basis
    • Quantity
    • Price
    • Value
    • P/L: unrealized gain/loss since purchase of security

If a customer has purchased a single security multiple times, the values shown will be the average the “purchase price x quantity” for every purchase, along with each individual leg of the position. Clicking on a symbol will display more purchase details for the different lots (tax legs) of the position

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Orders

Displays pending orders including:

  • Overnight Market Orders
  • Unfilled Limit Orders
  • Unfilled Stop Orders
  • Unfilled Market if Touched Orders
  • Details includes:
    • Order Number
    • Symbol
    • Order Type
    • Side
    • Price
    • Size
    • Created
    • Expired

Partners can place an order through the Positions or Orders screen. If your app or website are not available, or the customer is having issues placing a buy or sell order, the customer should call your Customer Service desk. Anyone with the necessary licenses to submit a phone order will be able to place the buy or sell order, add new position or liquidate all, etc., directly from these screens in either share amounts or dollar amounts.

Add New Order
Access from the "Add Order or Position" button on the Position Screen or the "Add Order" button on the Orders screen to access the following:

  • Side - Buy or Sell
  • Order Type - Market, Limit, Stop, Market if Touched
  • Symbol
  • Size - in Shares or Cash
  • External Note - Visible in customer reports
  • Internal Note - Visible to Broker only
  • Commission Override - Leave blank for default

Add New Position
Access from the "Add Order or Position" button on the Position Screen

  • Note - This functionality should only be used to rectify errors. It will not create a financial transaction in the client's account and the account's cash will not change.
  • Symbol
  • Add Quantity - Number of shares
  • Cost Basis per Share for New Lot - Dollar amount

Liquidate All Positions
Access from the "Add Order or Position" button on the Position Screen

  • Commission Override - leave blank for default
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Transactions

The Transaction tab will display any transaction that has impacted a customer's cash or share balance.

  • Date
  • Type
  • Comment
  • Amount
  • New Balance

Transactions can be filtered as well. For example, you can filter by:

  • ACATs - Cash, Stock
  • Journal
  • Deposit
  • Interest Paid
  • Sale
  • Fees - ACATS, Account
  • Tax Withheld
  • Withdrawal
  • Purchase
  • Dividends - Capital, Cash, Long, Short, Stock, Other
  • Dividend Tax - Foreign, Non Resident Alien, Other
  • M&A - Add Shares, Remove Shares
  • Stock Spinoff
  • Stock Split

In addition to being able to filter by a specific transaction type, Partners can also filter by using one of the predefined date ranges, or create a custom range within the calendar feature.

Payments

The Payments tab displays withdrawals and deposits.

Reports

The Reports tab displays viewable data fields of various reports.

  • Positions and Orders
  • Position Breakdown
  • Placed Orders
  • Account Statements - available at beginning of month (usually uploaded first weekend of every calendar month)
  • Trade Confirms - T+1 (Trade date + 1 business day)
  • Tax Forms - available end of February/beginning of March
  • Referred Accounts
  • Financials
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GFV's

The GFV tab displays Good Faith Violations

Beneficiaries

The Beneficiaries tab displays any beneficiaries on the account.

  • Create Primary Beneficiaries
  • Create Contingent Beneficiaries
  • Delete Beneficiaries
  • Edit existing beneficiaries
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