Redemption Workflows

Below are typical status workflows for redemption requests. There are different workflows based on account ownership type (e.g. self-directed vs an RIA managed account).

Redemption Type

Self Directed

Successful

"Pending"

➡️

"Approved"

➡️

"Successful"

Rejected

"Pending"

➡️

"Rejected"

➡️

"Failed"

On Hold

"Pending"

➡️

"On Hold"

➡️
➡️

"Approved"
"Rejected"

➡️
➡️

"Successful*
"Failed"


Managed

Successful

"RIA Pending"

➡️

"RIA Approved"

➡️

"Approved"

➡️

"Successful"

Rejected

"RIA Pending"

➡️

"RIA Rejected"

➡️

"Rejected"

➡️

"Failed"

On Hold

"RIA Pending"

➡️

"RIA Approved"

➡️

"On Hold"

➡️
➡️

"Pending"
"Rejected"

➡️
➡️

"Approved"
"Failed"

➡️

"Successful"