KYC error mapping

Name

Code

Description

AGE_VALIDATION

K001

The age calculated from the documents date of birth point is greater than or equal to the minimum accepted age set at the account level

POOR_PHOTO_QUALITY

K002

Poor photo quality. ID may be too dark, damaged, blurry, cut off, or have a glare

POOR_DOC_QUALITY

K003

Abnormal document quality. ID may have obscured data points, obscured security features, a corner removed, punctures, or watermarks obscured by digital text overlay

SUSPECTED_DOCUMENT_FRAUD

K004

Tampering and forgery found on the document

INCORRECT_SIDE

K005

The incorrect side of the document had been uploaded. Choose the correct side of the document and re-upload

NO_DOC_IN_IMAGE

K006

No document was found in the image, or there is a blank image

TWO_DOCS_UPLOADED

K007

Two different documents were submitted as the same document type

EXPIRED_DOCUMENT

K008

Document is expired or invalid format of expiry date

MISSING_BACK

K009

The back of the document is missing

UNSUPPORTED_DOCUMENT

K010

Document is not supported

DOB_NOT_MATCH_ON_DOC

K011

The DOB listed on the customer’s ID is not the same DOB listed on the customer’s application

NAME_NOT_MATCH_ON_DOC

K012

The Name on the the customer’s ID is not the same Name listed on the customer’s application

INVALID_DOCUMENT

K050

Unable to process your document. File is corrupted and can't be opened.

ADDRESS_NOT_MATCH

K101

No match found for address or invalid format in address

SSN_NOT_MATCH

K102

No match found for Social Security Number

DOB_NOT_MATCH

K103

No match found for Date of Birth

NAME_NOT_MATCH

K104

No match found for firstName / lastName or invalid characters found

SANCTION_WATCHLIST

K106

User is under sanction watchlist

SANCTION_OFAC

K107

User is found in OFAC SDN list

INVALID_PHONE_NUMBER

K108

The phone number listed on the customer’s application is not a valid number of digits for a phone number

INVALID_EMAIL_ADDRESS

K109

The emailID listed on the customer’s application is not valid or unable to verify in Watchlist.

AGED_ACCOUNT

K801

KYC is not verified by user within 30 days

ACCOUNT_INTEGRITY

K802

Account information provided may not be legitimate and/or is being used by multiple account holders

UNKNOWN

U999

Unrecognized error