The age calculated from the documents date of birth point is greater than or equal to the minimum accepted age set at the account level
Poor photo quality. ID may be too dark, damaged, blurry, cut off, or have a glare
Abnormal document quality. ID may have obscured data points, obscured security features, a corner removed, punctures, or watermarks obscured by digital text overlay
Tampering and forgery found on the document
The incorrect side of the document had been uploaded. Choose the correct side of the document and re-upload
No document was found in the image, or there is a blank image
Two different documents were submitted as the same document type
Document is expired or invalid format of expiry date
The back of the document is missing
Document is not supported
The DOB listed on the customer’s ID is not the same DOB listed on the customer’s application
The Name on the the customer’s ID is not the same Name listed on the customer’s application
Unable to process your document. File is corrupted and can't be opened.
No match found for address or invalid format in address
No match found for Social Security Number
No match found for Date of Birth
No match found for
User is under sanction watchlist
User is found in OFAC SDN list
The phone number listed on the customer’s application is not a valid number of digits for a phone number
The emailID listed on the customer’s application is not valid or unable to verify in Watchlist.
The first name or last name listed on the customer's application is not valid. First name or last name should not be greater than 36 characters.
The KYC is not supported in the country.
KYC is not verified by user within 30 days
Account information provided may not be legitimate and/or is being used by multiple account holders
* error not able to be reproduced in sandbox environment