This page discusses features principally used when DriveWealth’s [Account Management product](🔗) is enabled. Partners managing customers on their own won’t have these workflows available.
During the customer onboarding process, DriveWealth utilizes the information sent through the [create User](🔗) request to generate either a W9 or W-8BEN tax form. This process happens automatically and requires no additional input or validations by you or the user.
|Customer filing status||Forms|
|Domiciled or Citizen of the US, or US Resident Alien||W9|
|All other customers||W-8BEN|
Tax forms on file are stored as [Physical Documents](🔗) and can be retrieved from that API.
## Tax withholding
Certain types of transactions require DriveWealth to withhold tax on behalf of a customer. For example, when a customer receives a dividend, if they are not a US customer, an amount of that dividend will be withheld and paid to the US IRS based on that customer’s country of tax residency.
For example, if the following dividend gets paid to a customer based in the United Kingdom:
A subsequent Transaction will be posted to the Account noting the following tax withholding:
## Ongoing tax documentation
Throughout the lifecycle of an account, tax documents are generated as a result of activity incurred and taxes withheld by DriveWealth. All tax forms are calculated based upon the US tax season which is between January 1st, and December 31st.
Generally before the end of February, all tax forms are submitted by DriveWealth to the IRS for processing and acceptance. The day in which end of year forms are made available to end customers varies each year:
|Initial form filed||End of year tax document||Availability time|
**Not all customer accounts receive an end of year tax form**. To understand if a customer qualifies for a tax form generation they must meet the following thresholds:
Interest and Dividends exceeds $10, or
There were sell side transactions throughout the year that exceeded $20, and
The account is not a tax-advantaged account (e.g. a retirement account)
Review the [Official documents](🔗) section to learn how to retrieve these files.
## W-8BEN information updates
The IRS requires that a customer updates their W-8BEN every 3 years, after the date of account creation. To facilitate the change in information, DriveWealth makes available two methods:
A hosted website: [DriveClient](🔗)
The [User Update API](🔗)
The primary points of information that need to be either confirmed or changed include:
Full Legal Name
Tax Identification Number